Privacy Policy

Privacy Policy

This Privacy Policy describes how Slopes Hot Chocolate Ltd (“we,” “us,” “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from slopeshotchocolate.com (the “Site”) or otherwise interact with us (collectively, the “Services”). For purposes of this policy, “you” and “your” refers to any individual using our Services, whether as a customer, site visitor, or otherwise.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the “Last updated” date and post the revised version on the Site. Please review it regularly.

How We Collect and Use Your Information

We collect personal information from you directly, automatically when you use our Site, and from third parties. This includes:

Information You Provide to Us:

  • Contact details: name, email, phone number, address

  • Order details: billing and shipping info, purchase details

  • Account information: username, password

  • Communications: messages or support requests

Information from Cookies & Tracking Tools:

  • Device type, browser, IP address, site interactions

  • Shopping behaviour (e.g., cart contents, page views)

Information from Third Parties:

  • Service providers (e.g., Shopify, payment processors)

  • Marketing partners or analytics tools

How We Use Your Information

  • To fulfil orders and provide Services

  • To process payments, manage accounts, and send updates

  • To communicate regarding purchases, support, or changes

  • To market our products and improve the user experience

  • To detect and prevent fraud or illegal activity

Cookies

We use cookies and similar technologies to operate and enhance our Site. For details on Shopify’s cookie practices, visit Shopify’s Cookie Policy. You can manage cookie settings via your browser.

Disclosure of Personal Information

We may share your personal data with:

  • Trusted service providers (e.g., delivery partners, IT services)

  • Marketing and business partners, including Shopify

  • Authorities, if required by law

  • Others with your consent or direction

We do not sell your personal data or use sensitive data to infer characteristics about you.

User-Generated Content

Content you share publicly (e.g., reviews) may be visible to others. Use caution when posting.

Links to Other Sites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our Services are not directed to children. If you believe a child has submitted personal information, contact us and we will delete it.

Security and Retention

We take reasonable security measures but cannot guarantee complete security. We retain data only as long as necessary to provide Services or comply with laws.

Your Rights

Depending on your location, you may have the right to:

  • Access or request your personal information

  • Correct, delete, or transfer your data

  • Withdraw consent or restrict processing

  • Opt out of marketing communications

You can exercise these rights by contacting us using the details below. We may need to verify your identity before fulfilling your request.

Complaints

If you have concerns about our data practices, please contact us. You may also have the right to complain to your local data protection authority.

International Transfers

If your data is transferred outside your country (e.g., to the U.S.), we use safeguards like Standard Contractual Clauses to ensure adequate protection.

Contact Us

If you have questions or wish to exercise your data rights, please contact us:

Slopes Hot Chocolate 
📍 10a Mill Green, Warboys, Huntingdon, Cambridgeshire, PE28 2SA
📧 team@slopeshotchocolate.com